Pin terminal not pairing after firmware push
OpenHey team — pushed the firmware update yesterday like the email said and now the pin terminal won't pair with the till. It boots, sees the Wi‑Fi, but the gateway never finds it. We've got a busy Saturday tomorrow. Can someone help?
MAC prefix matches an unshipped batch from the Tilburg DC. Either a return that didn't get logged, or someone gray-imported. Pulling the serial from the photo Marieke sent.
Hi Marieke — sorry for the trouble. Looking at the device serial, this terminal is from a batch we haven't released yet, which is why your gateway can't recognise it. We'll send a replacement on overnight delivery so you're covered for Saturday. I'll also escalate the supply chain question internally.